Shipping policy
Shipping Policy
We understand how important it is to receive memorial products on time, and we do our best to get your order to you as quickly as possible.
Processing Time
- Most standard orders are shipped within 48 hours.
- Custom orders, engraved items, or special arrangements may require up to 10-14 business days to ship.
- If your order is time-sensitive, please contact us — we’ll do everything we can to accommodate your timeline.
Shipping Methods
We use trusted carriers to ensure safe and timely delivery. You’ll receive a tracking number once your order has shipped so you can follow its journey.
Shipping Costs
Shipping is calculated at checkout based on your location and selected service. Occasionally, we may offer free shipping promotions — these will be clearly marked on eligible products or collections.
Packaging
Each item is securely packaged to protect it during transit. For added peace of mind, our urns are shipped with protective wrapping and boxed to prevent damage.
Delays
While we aim to deliver on time, shipping delays outside our control (weather, carrier issues, customs, etc.) may occur. We appreciate your understanding in such cases.
Need Help?
If you have questions about your order or need it rushed, please contact us at info@aluminationamerica.com and we’ll be happy to assist.